The kind of customers hair stylists love
Have you ever watched the Bravo channel’s reality series, Tabatha’s Salon Takeover”? I watched it for the first time a couple of weeks ago. I only intended to watch it for a couple of minutes. But after the first minute or so, I found myself sucked into the program. Tabatha is a no-holds barred, abrasive and brutally honest salon consultant who’s sole purpose is to whip salons into shape across the country. She identifies bad behaviors that lead to poor customer service and financial missteps. Some of the things she corrects are common sense: loud conversations between stylists, eating on the floor and unprofessional customer interactions.
It is easy to identify bad service, especially when it comes to hair salons. We don’t need a professional to do that. But what about when the spotlight turns on us? What are some of things we do, as customers, that make us less than desirable to serve?
One of the things I’ve noticed is how many customers talk on the phone, text or surf the internet while in their stylists’ chair. Their heads are tilted and they are clearly distracted. I don’t know about you. But if my stylist has a pair of scissors in her hand, the last thing I would be doing is talking on the phone. If you give your stylist your full and undivided attention, it will be the best thing for the both of you. Trust me!
Another thing is being on time. If you respect your stylist time by being punctual, more than likely he or she will respect your time. Showing up more than 15 minutes late to your appointment not only affects your time with your stylist but it also impacts the rest of their day.
Set realistic expectations. If you haven’t had a trim in a year and a half, don’t get upset when your stylist says you need a trim. Having pictures and photos are a good guide but make sure the person in the picture has a similar facial structure and shape. Your hair stylist may be able to work magic but not miracles!