Have you ever watched the Bravo channel’s reality series, Tabatha’s Salon Takeover”? I watched it for the first time a couple of weeks ago. I only intended to watch it for a couple of minutes. But after the first minute or so, I found myself sucked into the program. Tabatha is a no-holds barred, abrasive and brutally honest salon consultant who’s sole purpose is to whip salons into shape across the country. She identifies bad behaviors that lead to poor customer service and financial missteps. Some of the things she corrects are common sense: loud conversations between stylists, eating on the floor and unprofessional customer interactions.
It is easy to identify bad service, especially when it comes to hair salons. We don’t need a professional to do that. But what about when the spotlight turns on us? What are some of things we do, as customers, that make us less than desirable to serve?
One of the things I’ve noticed is how many customers talk on the phone, text or surf the internet while in their stylists’ chair. Their heads are tilted and they are clearly distracted. I don’t know about you. But if my stylist has a pair of scissors in her hand, the last thing I would be doing is talking on the phone. If you give your stylist your full and undivided attention, it will be the best thing for the both of you. Trust me!
Another thing is being on time. If you respect your stylist time by being punctual, more than likely he or she will respect your time. Showing up more than 15 minutes late to your appointment not only affects your time with your stylist but it also impacts the rest of their day.
Set realistic expectations. If you haven’t had a trim in a year and a half, don’t get upset when your stylist says you need a trim. Having pictures and photos are a good guide but make sure the person in the picture has a similar facial structure and shape. Your hair stylist may be able to work magic but not miracles!
So, you’ve found a new hair stylist and you are headed to your first hair appointment. Lots of emotions and questions are probably swirling through your head right now. Will he or she chop off all your hair? Will you come out looking like something straight from a 1980’s teeny bop flick? Will your hair color look white instead of blond? Well, have you done your homework yet? Have you done the necessary due diligence beforehand to find out the necessary information? Here are some key questions and clues you should look for in your new hair stylist:
Most importantly, what does your stylist’s hair look like? This is CLUE #1! Does he or she take time and care in their appearance? If they care what they look like, more than likely they will care what YOU look like.
How long has the hair stylist in question been doing hair? I like to think anything over three or five years would be a safe bet.
Do they ask questions about what’s important to you? Are they concerned about hair care or just getting you out the door as quickly as possible?
Is their shop clean and organized? Is their waiting area full?
What is his/her chairside manner? Do your personalities click? Do they seem patient or tired and overworked?
Although this is not an exhaustive list, this will at least get you started in the right direction.